FAQs
What currency are prices of the products listed in?
All prices are listed in USD.
I just placed an order, when will it ship?
Most orders will be processed the next business day for in stock items, however on rare occasions, please allow up to 3 business days for processing. The total delivery time between placing an order and receiving your order varies according to the geographical location. Most in stock orders in the lower 48 states will be received within 7 business days after your order has shipped. We will inform you of any changes in estimated shipment dates, but we will not be responsible for delays in delivery due to events beyond our control, including damage during shipping, incorrect shipping address, transportation failures, or acts of God. Orders with items that are out of stock or contain back ordered items may take up to 1 to 2 weeks. We will notify you soon after you place your order if you ordered an out-of-stock item.
Tracking numbers will be updated 24-48 hours after your order has been SHIPPED. If you don't have a tracking number after 3 business days, please email us at help@sunshynenaturals.com.
Can I return an item? What if there is an issue?
For safety reasons, we cannot accept returns. All sales are FINAL!! If you are unsatisfied with your purchase due to a defect, please contact us at help@sunshynenaturals.com
Can I cancel my order?
You are able to cancel your order with no penalty and must cancel your order before it ships. If the item has already shipped, please note that we will not issue a refund and your order will be shipped to the address you've provided.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in an incorrect address and tripled checked that the address you have provided with your order is incorrect, simply notify us IMMEDIATELY by forwarding the order confirmation received to help@sunshynenaturals.com providing us with the correct address. Once received, we will update the address to the correct one provided with-in 24 hours.
How long does shipping take?
All items are shipped out within 72 hours. Once the package is shipped, the delivery times will vary and is based on your Geographical location. The average delivery time is 7-14 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to be transparent and assist in any way we can.
Please email us at help@sunshynenaturals.com and we will be happy to assist you.
What methods of payments do you accept?
We accept all major Credit Cards, ShopPay, After Pay and PayPal.
How can we contact you?
You can contact us via email at:
(1) help@sunshynenaturals.com
(2) DM on Instagram @sunshyne_naturals
(3) Facebook: sunshynenaturals