Refund policy

Due to the nature of our products, all sales are final and non-refundable which includes item(s) that are: No longer needed, Item(s) that "Do not match description", and items that arrived damaged in transit, but no damage to the contents inside.

If an item is lost or stolen, please contact the shipping carrier immediately and provide them with your tracking number.

If the item(s) placed arrived damaged, please contact us within 48 hours of delivery at: help@sunshynenaturals.com. Emails will need to include your order number in the subject line, a brief description of the issue with your order, and a photo and or video of the item(s) received for verification purposes.

If it is decided that your product(s) are damaged, a replacement of the item(s) ordered, will be resent to the address listed when the order was placed at the discretion of the buyer. If your product is deemed to not be damaged (at the discretion of the seller, Sunshyne Naturals™) you will not be reissued a replacement or refund. ** Damaged/defective items include cracked jars and or bottles of any kind, or any malfunction with the caps on our products. It DOES NOT include color difference as the body care items being ordered are handmade products and may differ slightly in color once received.

INCORRECT ORDERS:
If the item(s) received are incorrect, please contact us IMMEDIATELY at: help@sunshynenaturals.com. Emails will need to include your order number in the subject line, the order confirmation email received when the order was placed, a brief description of the issue with your order, and a photo of the item(s) received for verification purposes.

INCOMPLETE ORDERS:
If you received your order and it's incomplete/missing items from the initial order placed, please contact us IMMEDIATELY at: help@sunshynenaturals.com.  Emails should include your order number in the subject line, the order confirmation email received when the order was placed along with the item(s) received for verification purposes.

** By tapping or clicking "Pay Now" or "Place Order", you are agreeing to Sunshyne Naturals™ policies and acknowledge that you have reviewed the Terms of Service, Privacy Policy, Shipping Policy and Return Policy which can all be found on the checkout page, and on our website. You also acknowledge that your personal information will be processed by the payment method selected prior to placing the order in accordance with their privacy statement. You are also agreeing that you are the age of the majority in your State or Country of Residence or have given permission to allow your Minor Dependent(s) or the person(s) making the purchase(s) to use the payment method selected and our website.